Privacy Policy

1. Introduction

Klai Time ("we", "our", "us") operates from 304 Silom Road, Bang Rak, Bangkok 10500, Thailand. We provide mechanical watch repair services. This policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

This policy applies to data collected through our website, in-person at our workshop, and by email or telephone. By contacting us or using our website, you acknowledge this policy. For questions, email us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, telephone number — provided when you submit an enquiry form or contact us directly.
• Service-related information: Details about your watch and the service you require, including any information you share in correspondence.
• Technical data: IP address, browser type, and pages visited — collected automatically when you use our website.
• Cookie data: Preferences stored in your browser. See Section 6 for details.

We process your data on the following legal bases: contractual necessity (to provide the repair service you request), legitimate interests (to respond to enquiries and improve our website), and consent (for cookies and optional communications). Data submitted through our contact form is retained for up to three years from last contact.

3. How We Use Your Data

• To respond to your enquiries and provide repair services
• To communicate progress on your watch while it is in our care
• To issue service records and invoices
• To analyse website traffic and improve our site content
• To comply with applicable Thai law and regulatory requirements

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent. Analytics data may be processed by third-party services such as Google Analytics under their respective privacy terms.

4. Data Protection Measures

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data in transit via our website
• Access to personal data limited to staff with a direct operational need
• Physical records stored securely at our workshop premises
• In the event of a data breach, we will notify affected individuals and relevant authorities within the timeframes required under applicable law

5. Third Parties

We may share your data with third parties only in the following circumstances:

• With payment processors for invoice settlement, subject to their own privacy terms
• With analytics providers (e.g. Google Analytics) for website usage data
• Where required by Thai law or by order of a competent court

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

6. Cookies

We use cookies to remember your consent preferences and to collect anonymised website usage data. You can manage cookie settings at any time via our Cookie Policy page. Essential cookies required for the site to function cannot be disabled.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate data.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to portability: Request your data in a portable format where applicable.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent for consent-based processing at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You may also file a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have not been respected.

8. Children's Privacy

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data from a minor has been collected without appropriate consent, we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. The revised version will be published on this page with a new last updated date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests:

Email: [email protected]

Address: Klai Time, 304 Silom Road, Bang Rak, Bangkok 10500, Thailand